Appeals, changes and complaints

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Updated 11/07/05

A guide for lone parents who have applied for maintenance through the Child Support Agency (CSA)

This factsheet deals with:

what happens if there is a change in circumstances;
how to challenge Child Support Agency (CSA) decisions; and
how to complain if you have received a poor service from the CSA.

Which CSA scheme do I come under?

Changes in circumstances

Changing CSA decisions

Complaining about poor service from the CSA

Further information from the CSA

Further information from One Parent Families about the CSA and maintenance

Glossary

Appeal: means asking the Appeals Service to change a decision, they are independent of the CSA.

Non-resident parent (NRP): the parent who lives apart from the children for whom maintenance is being claimed.

Parent with care (PWC): the parent who lives with and has the day-to-day care of the child/ren.

Revision: asking the CSA to look at a decision again to see if it has been made correctly. The new decision can take effect from the date of the original decision.

Special payments: these are payments the CSA may make in exceptional circumstances to compensate someone who, for example, has suffered financial loss because of a CSA mistake or because there was a long delay in dealing with the case.

Supersession: means asking the CSA for a decision to be replaced with another, for example, because there has been a change or because you have missed the time limit for asking for a revision or making an appeal. The new decision will take effect from a later date than the original decision.

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Lone parents caring for a child with a disability or long- term health problem

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