| |
Further help and information
|
|
| |
Making arrangements for child maintenance factsheet
For more details on all aspects of how the Child Support Agency deals with applications, see the Child Support Handbook published by the Child Poverty Action Group, which should be available at a library in your area.
The following are published by the Lone Parent Helpline and can be obtained by calling the freephone Lone Parent Helpline on 0800 018 5026:- Maintenance through the CSA - a detailed guide to how the CSA works, including information about how applications that were made before March 2003 are dealt with.
- Opting out - how to stop the Child Support Agency from acting and what happens if you are interviewed about why you do not want the Child Support Agency to be involved when you have claimed Income Support or income-based Jobseeker's Allowance.
- Appeals, changes and complaints - what happens when there is a change in circumstances, if you disagree with a decision and what to do if you have received a poor service.
- Maintenance and the courts (England and Wales only) - who can apply to the courts for an order about child maintenance and how these are dealt with.
One Parent Families Lone Parent
Helpline: 0800 018 5026
Website: www.oneparentfamilies.org.uk
Free information for lone parents on a range of topics, including maintenance. We can also provide details of helpful organisations throughout the UK. The Lone Parent Helpdesk also provides useful online information.
One Parent Families Scotland
Lone Parent Helpline: 0808 801 0323
Website: www.opfs.org.uk
Free information for lone parents on a range of topics, including maintenance. We can also provide details of helpful organisations throughout Scotland.
One Plus
Lone Parent Helpline: 0808 801 0323
Website: www.oneplus.org
Provides information and access to specialist advice and a range of support mechanisms throughout west and central Scotland.
Citizens Advice Bureau
Check your telephone directory for your local bureau or find details on www.citizensadvice.org.uk or, if you live in Scotland, www.cas.org.uk.
Independent Case Examiner for Child Support
PO Box 155
Chester CH99 9SA
Tel: 0845 606 0777
Website: www.ind-case-exam.org.uk
Can investigate your complaint when you have exhausted the complaints procedure at the Child Support Agency.
CHILD SUPPORT AGENCY
Chief Executive's Office
Longbenton
Benton Park View
Benton Park Road
Newcastle Upon Tyne
NE98 1YX
National Enquiry Line: 08457 133 133
Call for general information, an application form and to request free information leaflets, including Child support: A technical guide and How to complain about the Child Support Agency. The leaflets are also available for download from the website.- Belfast CSA Centre: 08457 132 000
- Birkenhead CSA Centre: 08457 138 000
- Dudley CSA Centre: 08457 131 000
- Falkirk CSA Centre: 08457 136 000
- Hastings CSA Centre: 08457 134 000
- Plymouth CSA Centre: 08457 137 000
Website: www.csa.gov.uk
Next page: Update: changes in 2008
|
...Back to previous page
|
|
| |
|
|
|
|
|
