Our Quality Commitment

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Updated November 2006

We aim to:

provide anyone bringing up children on their own with a fast, accurate and objective information service.
be a centre of excellence on lone parent issues, in the provision of information and specialist advice services, in policy research and development, and in the design and delivery of professional services.
positively represent lone parents and their children.
be an organisation which is prepared to be innovative and to take considered risks.
test and demonstrate new ways of working which provide models for mainstream services and inform the policy debate.
work strategically with partners from voluntary, public, and private sectors, to develop solutions to meeting the needs of lone parents, and to ensure that our services are complementary.
treat all clients with respect and courtesy, and provide a non-judgmental, professional service.
protect the confidentiality of clients, supporters and partners.
consistently review our services, and monitor our performance, to ensure that we are meeting clients' needs.
strive to be a learning organisation, which supports staff and volunteers to enable them to maximise their contribution to meeting the charity's objectives.
be accountable to our clients, our funders, our members, and the public.


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Lone parents caring for a child with a disability or long- term health problem

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The National Council for One Parent Families is a registered charity no: 230750

and a company limited by guarantee and registered in London no: 402748.

VAT number 587315610. View our privacy policy and our disclaimer.

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